A royal cock up. Lessons we can learn from Prince Andrew.

If you haven’t seen or heard at least some excerpts of the right royal car crash of an interview with Prince Andrew, you must be have been locked in a cupboard with a blindfold and ear muffs on.

What most people took away from the interview was an unsettling sense of disingenuousness and lack of empathy on the part of Prince Andrew who appeared to be disgusted he had to answer reasonable questions about his association with the “peasant” girls in Jeffrey Epstein’s charge. A disappointing 45 minutes for any royal apologist.

What will the impact be for Andrew now that trust has been lost? When Bill Clinton’s Lewinsky-lies were forensically exposed, he was forced into an admission of guilt, which preserved his presidency. Andrew too may have to resort to a little something called honesty—and humility. Stepping down from Royal duties as from Tuesday evening is a start, but facing the U.S. lawyers would show more contrition methinks.

Comb the kingdom for Emotional Intelligence

Andrew’s privileged royal education perhaps should have taught him some “Emotional Intelligence” (E.I.). The term describes how individuals recognise their own emotions and people around them, discerning between different feelings and labelling them correctly. In a nutshell, E.I. is ‘empathy’ towards other people. Andrew it seems was so wrapped up in his desire to get the media off his back he completely shunned advice from others and arrogantly thought doing an interview would pacify lawyers and give him carte blanche to continue his taxpayer-funded playboy lifestyle unhindered. Clearly he didn’t bother researching his audience—the very astute general public.

NLP the crowning glory

Andrew could also benefit from learning about “Neuro Linguistic Programming” (NLP). This exhaustive subject needs a blog of its own, but NLP is all about those things we say and do subconsciously – feelings, emotions, actions and words that manifest in certain body language and speech—good and bad. During the Andrew interview, astute observers could detect mannerisms and remarks that were revealing and damaging.

Changing how people perceive you

NLP provides a framework that can be mapped providing a basis for training people to make positive adjustments to their behaviour. It’s a kind of self-discovery, exploring identity and life (or career) direction and applying positive changes to the more ‘abstract’ part of human experience so we connect better to our family, work colleagues and society as a whole.

Constructive communication

Prince Andrew’s failures are an important lesson to us all. Honest and open communication is the number one thing we must aim for in our behaviour towards others, be they co-workers, family or complete strangers.

Managing and adjusting our speech and emotions to adapt to people and places to achieve more positive outcomes are valuable assets in today’s critical and judgmental world where we only have a few seconds to make a good first impression. Making sure we are properly prepared for that job interview, or for that impromptu presentation are vital attributes for all of us who have to work for a living.

Coaching fit for a king

In my role as business coach and corporate trainer for Carol Barwick Learning and Development, my job is to ensure people have the right toolkit for life, especially in the modern workplace, be it an industrial estate in Sunderland, an office in Newcastle (or palace in Westminster 😉

NLP and E.I. are two important components of my varied and flexible range of business coaching and training courses which cover all aspects of PERSONAL DEVELOPMENT, TRAINING & HR, INFORMATION & COMMUNICATION, LEADERSHIP & MANAGEMENT, SALES, CUSTOMER SERVICE, REDUNDANCY SUPPORT and much more…

I teach leaders and managers to practise Emotional Intelligence and NLP to build great working relationships from shop floor to boardroom and everything in-between. I also provide outstanding courses on Building Resilience so that the odd curve ball doesn’t bowl them out.

Benefits to individuals and teams

  • Individuals understand and deal with their emotions and those of others more effectively so the team works as a well-oiled machine with less friction
  • People form and maintain better interpersonal relationships and ‘fit in’ to group situations better, developing meaningful relationships with others
  • The inner workings of a person are better identified and matched with their job description
  • Faster learning and work efficiencies, as people freely give their advice and share knowledge with others without feeling threatened
  • Teams are more empathetic, with people listening to each other more sensitively
  • Transforms big talkers into good listeners. This benefit alone helps people to be more charismatic and attractive to others, improving confidence and self-esteem
  • Improves understanding of your own thinking processes, including managing stress effectively and being less likely to suffer from depression.
  • Helps place people with the right temperament in the right role.
  • Improved sales as properly trained individuals outperform untrained competitors
  • Staff who know you are investing in their training are more productive and conscientious
  • Job satisfaction – when people are trained, they are naturally better suited for their positions, are more fulfilled, reducing staff turnover
  • Increased staff retention means reduced recruitment and lower training costs
  • Self-motivation and commitment to business goals result from improved optimism and ability to build resilience
  • Better customer service – high levels of empathy in customer facing roles improves sales and customer satisfaction

Book your personal and career transformation today

Carol Barwick Learning and Development has the perfect course for you and your staff to develop the right skills for more satisfying careers and successful relationships.

Select from 90 minute buzz sessions, seminars, mix and match programmes half day workshops or full day events.

Contact me now for full details.